Total Triage now at Roysia Surgery

We now operate a Total GP Triage System

A structured approach to managing patient care.  All patient requests are triaged to ensure they are directed to the most appropriate clinician or service.

Why Implement Total GP Triage?

  • Improved Access – Patients receive timely and appropriate care.
  • Efficient Resource Use – GPs focus on patients who need them most.
  • Streamlined Process – Reduces unnecessary appointments and waiting times.

How It Works

Patient Requests – Submitted online, via phone, or in person

Clinical Triage – Assesses urgency and directs to the right care.

Appropriate Care Pathway – GP, Nurse, Pharmacist, Self-care, or external services.

Benefits for Patients & Staff

  • Patients: Faster, more efficient access to care
  • Staff: Better workflow management and reduced pressure
  • Continuity: Right person with right clinician first time.

 

Date published: 26th March, 2026
Date last updated: 8th April, 2026