The NHS website and Patient.co.uk are two excellent websites you can use free of charge.

They have powerful search functions so you can find what you need quickly.

We also have lots of advice via our website

Phone lines open at 8:30am as the surgery opens.

Doctors

• Most appointments are via telephone. If you require a face to face appointment please mention this when calling the practice.
• Appointments are 10 minutes long, please bear this in mind when consulting with the doctor.  

Practice Nurses
Our nursing team offer a general medical service and run specialist clinics to advise about a variety of problems. Our appointments are, in the first instance, telephone appointments. Appointments are available Monday to Friday, Morning and Afternoon. Appointments are generally for 10 minutes but some procedures may require 20 minute or 30 minute appointments.

• Access the online appointment system
• Download the NHS App

The following surgeries offer extended GP hours: 

• Comberton
• Cornford House
• Huntingdon Road
• Milton Surgery
• Nuffield Road
• Orchard Surgery
• Over
• Trumpington Street Medical Centre – Clay Farm.

Appointments are available on weekday nights and daytime on Saturdays at Comberton Surgery. In addition to these extra clinics, there will be additional capacity at Royston Health Centre for access at the same times.

Presently, appointments may only be booked through a GP or receptionist who will give you the time, date and venue for your appointments

If you no longer wish to attend an appointment or would like to change it please call 0330 0130 030

Home visits are only indicated for patients who are unable to attend the surgery.  This would generally be those patients who are ordinarily housebound and unable to leave the house.

If you are too ill to come to the surgery, a home visit can be requested by giving details of the illness.

Home visit requests are triaged by the duty doctor to assess appropriateness prior to visiting.

Patient Choice
All patients should be involved in making decisions with their clinician around their health care. We try to ensure we direct patients to the right clinician the first time. This may mean you don’t always see a GP, you may see or speak to one of our Multi-disciplinary team who can see and treat your condition . If you feel you must see a GP the please discuss this with the reception team when booking.

If you require a referral to a hospital you can choose where you receive treatment, you can read about this on the NHS website. Your GP will ask you during your consultation where you would like to be seen.

Can I choose where to receive treatment?
The NHS Constitution gives most people living in England the right to choose where to receive treatment.

You have the right to:

• choose your GP surgery, unless there are reasonable grounds to refuse (for example, you live outside the area that the surgery covers)
• make choices about your NHS care, and to receive information to support these choices

This also means you can choose the organisation that provides your NHS care when you're referred for your first appointment with a consultant.

So if your GP recommends that you see a specialist, you can choose where and when to see them.

NHS e-Referral Service
The NHS e-Referral Service is an electronic booking service for people living in England.
It allows you to choose from different hospitals and clinics across England (including some private hospitals).

Finding a hospital
If you're unsure about which hospital or clinic to choose, your GP can advise you on what might be the best choice for you.

When choice is limited
There are some exceptions that may limit your choice – for example, not all hospitals are able to treat every condition, and a hospital must meet NHS conditions on standards and costs.

You also can't choose when and what services to use in cases where speed of access to diagnosis and treatment is particularly important, such as:

• emergency services
• rapid access chest pain clinics, which are used to diagnosis people with suspected heart problems such an angina, where you must be seen within the 2-week maximum waiting time
• cancer services, where you must be seen within the 2-week maximum waiting time
• maternity services
• mental health services

The following people can't choose where to receive treatment:

• people held under the Mental Health Act 1983
• military personnel
• prisoners (including prisoners on temporary release)

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 01763 243166 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using SystmOnline or The NHS App if you are signed up to the service.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening